IVON Vendor Agreement

This Vendor Agreement applies to any individual or entity that publishes, offers, rents, sells, conducts, guides, instructs, or otherwise provides beach gear rentals, watercraft rentals, excursions, lessons, tours, or other experiences through the Platform (each, a "Vendor"). This Agreement supplements the Terms of Service and prevails over the Terms of Service only to the extent of a direct conflict for vendor-specific matters.

Vendor is and will remain an independent business. Nothing in this Agreement creates employment, agency, franchise, joint venture, fiduciary duty, or partnership between Vendor and IVON. Vendor has no authority to make promises, warranties, or representations on IVON's behalf.

Vendor represents and warrants on a continuing basis that Vendor and all personnel involved in any listing are legally qualified and operationally capable to provide the listed rentals or experiences, including all required licenses, permits, registrations, vessel credentials, tour or guide authorizations, business registrations, and tax registrations.

Vendor must maintain all insurance reasonably appropriate for its operations, including commercial general liability and any legally required marine, vehicle, workers' compensation, professional, or passenger coverage. Vendor must provide proof of insurance, endorsements, certificates, or policy details upon request and must notify IVON immediately of cancellation, lapse, or material reduction in coverage.

IVON may request supporting documents at any time, but IVON's receipt, review, or failure to request documents does not create any duty to verify compliance or any representation by IVON that Vendor is approved, compliant, licensed, or insured.

Vendor is solely responsible for ensuring that each listing is accurate, complete, current, and not misleading, including pricing, inclusions, exclusions, participant requirements, meeting locations, weather limitations, age restrictions, skill prerequisites, physical requirements, safety equipment, cancellation terms, equipment specifications, and applicable legal restrictions.

Vendor must classify each listing in the manner required by IVON, including whether the listing is a Beach Gear Rental or an Experience & Service, and must assign the IVON-approved cancellation category required for that listing type before it becomes bookable. Vendor must keep the displayed category, service expectations, prerequisites, weather limitations, and refund disclosures accurate at all times.

Vendor must deliver each rental or experience safely, lawfully, and professionally and in accordance with the listing description, all disclosed rules, industry standards, and applicable law. Vendor is solely responsible for maintaining equipment in safe and lawful condition; screening participants where appropriate; providing warnings, instructions, briefings, and safety gear; monitoring conditions; obtaining waivers or acknowledgments from participants where Vendor deems appropriate or law requires; and refusing service when conditions are unsafe or participant behavior is inappropriate.

Vendor must communicate and process cancellations, reschedules, booking modifications, substitute inventory proposals, no-show determinations, and incident reporting through the Platform unless IVON expressly authorizes a different process in writing. Vendor may not pressure a Client to cancel, waive Platform remedies, or accept an off-platform refund or side arrangement to avoid Platform consequences.

Vendor must promptly update listing availability and honor confirmed bookings except where cancellation is reasonably necessary for safety, legal compliance, force majeure, or circumstances expressly allowed under IVON policy.

Vendor authorizes IVON to display Vendor pricing, collect booking amounts from clients, deduct IVON fees, apply refunds, credits, service fee adjustments, coupons, and other remediation under applicable policies, and remit net payouts to Vendor according to the payout timing and procedures established by IVON from time to time.

IVON may hold, delay, reverse, or offset payouts to manage chargebacks, refund claims, fraud investigations, legal compliance reviews, reserve requirements, taxes, disputes, or policy violations. Vendor bears all risks of nonpayment by clients to the extent not actually collected by IVON or its payment processor.

Where IVON issues a refund, credit, rebooking accommodation, or other adjustment under the IVON Cancellation & Refund Policy, Vendor agrees that IVON may reduce or eliminate the corresponding payout, recover processor and support costs to the extent permitted by law, and net those amounts against future payouts.

Vendor is solely responsible for determining, collecting, remitting, and reporting all taxes, duties, permit fees, harbor or launch fees, park access charges, and other governmental assessments related to Vendor's operations, listings, or services, unless IVON expressly agrees in writing to collect or remit a particular item.

Vendor must comply with the IVON Cancellation & Refund Policy, including the separate rules applicable to Beach Gear Rentals and Experiences & Services, the 24-hour grace-period rules where applicable, and IVON's override and remediation rights. Vendor must promptly notify IVON of any cancellation, delay, safety incident, injury, property damage, law-enforcement inquiry, weather closure, vessel or equipment failure, reschedule request, substitute inventory proposal, or other event that could affect a booking or create risk for IVON or users.

Where Vendor cancels, materially alters, or fails to provide a confirmed booking, IVON may issue a refund, rebooking assistance, credit, or other remediation to the client and recover related amounts, costs, chargebacks, and reasonable administrative expenses from Vendor.

For Beach Gear Rentals, Vendor understands that the listing-level cancellation category principally controls ordinary client-initiated cancellations, subject to IVON overrides. For Experiences & Services, Vendor understands that IVON has broader discretion to issue refunds, credits, or rebooking support when safety, readiness, weather, misrepresentation, or operational issues materially affect the booking.

IVON may establish category-specific standards, including standards for watercraft, guides, helmets, life jackets, age thresholds, tour group sizes, emergency procedures, launch practices, and equipment maintenance. Vendor must comply with those standards if published or communicated by IVON.

Vendor grants IVON a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify for formatting, display, distribute, market, and use Vendor's listing content, business information, logos, trade names, photos, videos, and reviews for purposes of operating, promoting, and improving the Platform and IVON's business, subject to the Privacy Policy and any separately signed marketing agreement.

Vendor represents that it owns or controls all rights necessary to grant this license and that Vendor content does not infringe any third-party rights.

Vendor will defend, indemnify, and hold harmless IVON and its affiliates, owners, officers, directors, employees, agents, contractors, and service providers from and against any claim, investigation, demand, action, injury, death, property damage, loss, penalty, fine, cost, or expense, including reasonable attorneys' fees, arising from or relating to: Vendor listings; Vendor operations; Vendor equipment; Vendor personnel; Vendor clients; Vendor breach of this Agreement; Vendor failure to hold required licenses or insurance; Vendor violation of law; or any allegation that IVON is responsible for Vendor conduct or offerings.

Without limiting the foregoing, Vendor will reimburse IVON for refunds, chargebacks, processing losses, claims expenses, reasonable customer support remediation, and other amounts incurred by IVON because of Vendor cancellations, booking failures, safety incidents, misrepresentations, or policy violations.

IVON is not responsible for demand levels, booking volume, search ranking, market conditions, regulatory changes, weather impacts, cancellations by clients, processor downtime, fraud, or the acts or omissions of any third party. Vendor uses the Platform at Vendor's own business risk.

To the maximum extent permitted by law, IVON's aggregate liability to Vendor arising out of or relating to this Agreement will not exceed the net platform fees retained by IVON from Vendor bookings during the twelve (12) months preceding the event giving rise to the claim.

IVON may reject listings, require edits, request documentation, pause booking capability, hide listings, hold payouts, issue warnings, remove content, or suspend or terminate Vendor access immediately where IVON reasonably considers it necessary for safety, legal compliance, fraud prevention, quality control, customer trust, insurance concerns, or protection of IVON's business.

Upon termination, confirmed bookings may be canceled by IVON, transferred where feasible, or allowed to proceed subject to any conditions IVON determines appropriate. Sections relating to payments, refunds, audits, intellectual property, indemnity, disclaimers, limitations of liability, dispute resolution, and survival remain in effect.