IVON Client Agreement

This Client Agreement applies to any user who books, rents, reserves, participates in, attends, or otherwise receives a rental or experience through the Platform (each, a "Client"). This Agreement supplements the Terms of Service and governs client-facing booking, risk, and conduct rules.

Each booking creates a direct contract between the Client and the applicable Vendor. IVON is not the provider of the rental or experience and is not responsible for the Vendor's conduct, instructions, equipment, personnel, site conditions, timing, or performance.

Before booking, Client must carefully review the listing details, whether the booking is a Beach Gear Rental or an Experience & Service, skill requirements, age restrictions, health limitations, weather conditions, exclusions, equipment requirements, cancellation terms, vendor rules, and any waiver or assumption-of-risk language provided for the specific rental or experience.

Client is responsible for ensuring that all participants in Client's party meet the applicable requirements and understand the listing conditions. If Client books for additional participants, Client represents that Client has authority to share their information where needed for booking and to communicate applicable rules, risks, and requirements to them.

Client is responsible for arriving on time, presenting any required identification, completing required waivers or acknowledgments, and ensuring that all participants meet disclosed eligibility, sobriety, safety, physical, and skill prerequisites. Failure to do so may be treated as a Client-Caused Disruption under the IVON Cancellation & Refund Policy.

Client authorizes IVON and its payment processors to charge the payment method provided for the booking amount, platform fees, taxes, deposits, damage charges that Client authorizes or is determined to owe under applicable policies, and any other disclosed amounts related to the booking.

Client also authorizes IVON to apply the service fee, tax, coupon, referral credit, refund, booking credit, payout recovery, and chargeback rules stated in the IVON Cancellation & Refund Policy and any payment disclosures presented at checkout.

Cancellations, no-shows, weather disruptions, booking modifications, reschedules, and booking issues are governed by the IVON Cancellation & Refund Policy, the listing terms, and IVON's Platform rules. Client understands that Beach Gear Rentals use a simpler, listing-level cancellation category, while Experiences & Services are subject to broader IVON override and remediation rights for safety, readiness, misrepresentation, and major disruption issues. IVON may issue credits, refunds, partial refunds, or rebooking assistance in its discretion where a booking issue or Vendor-caused disruption is reported and supported under the applicable policy.

Client must act responsibly, follow all vendor instructions, use all provided safety gear properly, comply with posted laws and site rules, refrain from dangerous or disruptive behavior, and avoid participation while under the influence of alcohol, drugs, medication, or any condition that may impair judgment or safe operation.

Client is responsible for supervising minors and ensuring that minors participate only where legally permitted and only under appropriate adult supervision. Client is financially responsible for damage caused by Client or Client's party to vendor equipment, vessels, vehicles, facilities, or third-party property to the extent caused by misuse, negligence, willful misconduct, or violation of rules.

CLIENT UNDERSTANDS THAT BEACH GEAR RENTALS, WATERCRAFT RENTALS, GUIDED TOURS, OPEN-WATER ACTIVITIES, PADDLING, JET SKI ACTIVITIES, CANOEING, SWIMMING, BEACH TRANSPORT, AND OUTDOOR EXPERIENCES INVOLVE OBVIOUS AND INHERENT RISKS THAT CANNOT BE ELIMINATED WITHOUT CHANGING THE NATURE OF THE ACTIVITY. THOSE RISKS MAY INCLUDE SERIOUS INJURY, DISABILITY, PROPERTY DAMAGE, ILLNESS, OR DEATH.

Client voluntarily assumes all risks arising from or related to the booking, the acts or omissions of the Vendor or other participants, environmental or weather conditions, water conditions, currents, tides, surf, marine life, vehicles, vessels, equipment defects, loading and unloading, transportation, falling objects, slips and falls, drowning, collision, negligent rescue, or delayed emergency response, whether known or unknown, inherent or non-inherent, to the fullest extent permitted by law.

To the maximum extent permitted by law, Client, on behalf of Client and Client's heirs, estate, representatives, assigns, and each participant in Client's party for whom Client has authority to contract, releases and forever discharges IVON and its affiliates, owners, officers, directors, employees, agents, contractors, and service providers from any and all claims, demands, causes of action, damages, losses, liabilities, costs, and expenses arising out of or relating to any rental, experience, booking, participation, transportation, property damage, bodily injury, emotional distress, illness, drowning, disability, or death, including claims based on ordinary negligence, except to the extent such release is prohibited by applicable law.

Client agrees not to sue IVON in connection with any matter released above and acknowledges that Client's remedies, if any, generally lie against the applicable Vendor or other responsible third party rather than IVON.

Client represents that Client and all participants in Client's party are physically and mentally capable of safely participating in the booked activity or using the booked equipment, except to the extent any special accommodations have been expressly accepted by the Vendor in writing. Client agrees to disclose material conditions to the Vendor where relevant to safe participation.

Client understands that IVON is not providing medical advice, rescue services, lifeguards, training, or on-site supervision and is not responsible for deciding whether an activity is appropriate for any participant.

To the maximum extent permitted by law, IVON's liability to Client arising out of or relating to the Platform or any booking will not exceed the greater of: (a) the platform fees paid by Client to IVON for the booking giving rise to the claim; or (b) US$100. IVON will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for personal injury, death, or property damage arising from Vendor offerings, except where such limitation is prohibited by law.

Any dispute involving Client and IVON is subject to the arbitration, class action waiver, governing law, and notice provisions stated in the Terms of Service. Disputes regarding the actual performance of a rental or experience may also involve the Vendor directly.

Without limiting the foregoing, Client must report Covered Reservation Issues within the time periods stated in the IVON Cancellation & Refund Policy and provide reasonable supporting evidence if Client seeks an IVON override refund, booking credit, or other remediation.