IVON Privacy Policy

This Privacy Policy explains how IVON collects, uses, discloses, stores, and protects personal information when users visit the Platform, create accounts, publish listings, make bookings, communicate through the Platform, subscribe to marketing communications, or otherwise interact with IVON.

This Privacy Policy applies to personal information processed by IVON in its role as Platform operator. In some circumstances, vendors may independently collect or receive personal information in connection with a booking and may act as independent controllers or businesses under applicable privacy law. IVON is not responsible for a vendor's separate privacy practices unless IVON expressly states otherwise.

Account and profile information, such as name, email address, phone number, mailing address, date of birth where required, profile photo, account credentials, and preferences.

Identity and verification information, such as government-issued identification, business registration details, tax information, insurance certificates, licenses, permits, and related documentation where needed for trust, safety, payout, or legal compliance.

Booking and transaction information, such as listing details, dates, payment information, refund history, deposits, communications, cancellation history, and support records.

IVON may also collect cancellation categories, reschedule requests, refund and rebooking decisions, chargeback records, dispute evidence, incident reports, safety-related communications, and booking-modification history.

Device, usage, and technical data, such as IP address, cookie identifiers, browser type, operating system, device identifiers, approximate location, pages viewed, search activity, referral URLs, crash logs, and interactions with Platform features.

Content and communications, such as messages sent through the Platform, reviews, uploaded photos, customer support submissions, incident reports, and survey responses.

Information from third parties, such as payment processors, identity verification providers, analytics providers, marketing partners, public sources, social sign-in providers, insurers, regulators, or law-enforcement authorities, where permitted by law.

IVON may use personal information to operate the Platform; create and manage accounts; verify identity; process bookings and payments; administer cancellations, refunds, credits, reschedules, and chargebacks; communicate with users; provide customer support; detect and prevent fraud, abuse, unsafe activity, and legal violations; personalize content and search results; improve product performance; analyze usage; send transactional messages; send marketing communications subject to applicable consent rules; comply with law; and establish, exercise, or defend legal claims.

IVON may also use personal information to investigate incidents, safety complaints, Covered Reservation Issues, and payment disputes; enforce policies; maintain insurance or risk programs; conduct audits; develop new features; and protect the rights, property, safety, and business interests of IVON, users, vendors, clients, and third parties.

IVON may disclose personal information to vendors and clients as necessary to facilitate bookings, cancellations, reschedules, refunds, incident response, and other Platform functions; to payment processors; cloud hosting and software providers; identity verification, fraud prevention, analytics, marketing, insurance, and customer support vendors; professional advisers; acquirers or investors in a merger, financing, reorganization, or sale; and governmental, regulatory, or law-enforcement bodies where required or appropriate under law.

IVON may disclose information when IVON reasonably believes disclosure is necessary to enforce agreements, protect users, investigate claims, respond to emergencies, prevent fraud or harm, or comply with legal process.

IVON may use cookies, pixels, SDKs, local storage, and similar technologies to remember preferences, maintain sessions, analyze traffic, attribute marketing, prevent fraud, and improve Platform functionality. Users can control certain cookie settings through browser controls or any cookie tools IVON makes available, although disabling cookies may impair some Platform features.

IVON retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and manage safety or claims matters. Retention periods may vary depending on the nature of the data and the legal or operational reason for retaining it.

IVON uses administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and IVON cannot guarantee absolute security.

Depending on the user's location and applicable law, users may have rights to access, correct, delete, port, or restrict certain personal information, to object to certain processing, to appeal a privacy decision, or to opt out of certain marketing communications or targeted advertising. IVON may need to verify identity before responding to a request and may deny or limit requests where permitted by law.

Users may unsubscribe from marketing emails using the unsubscribe link in the message, but IVON may still send transactional or service-related communications.

IVON may process and store information in the United States and other countries where IVON or its service providers operate. Those jurisdictions may have data protection laws different from those in the user's place of residence.

The Platform is not directed to children under 18 for independent use. IVON does not knowingly collect personal information directly from children for account creation without appropriate adult involvement. Where minors participate in vendor activities, their information may be processed as part of a booking arranged by a parent, guardian, or other authorized adult.

IVON may update this Privacy Policy from time to time by posting the revised version on the Platform and updating the effective date. Material changes may also be communicated by email, banner, or other reasonable means where required by law.

Privacy inquiries and rights requests should be directed to: support@ivon.com, with a copy to [Insert legal contact or mailing address].